• 1.When Sintop Started Business

    We started business in 2002 with name called "Hanlong" Registed"Sintop" in 2006 and start handle exporting by ourself.

  • 2.What's Relationship Between Hanlong To Sintop

    Both Hanlong and Sintop are one company and one owner. " Hanlong" is last name of our owner.We started in "Hanlong" since 2002 but exporting using shipping agency. So we registed "Sintop" and start to export by ourself in 2006 .

  • 3.What’s Regular Working Timeline:

    Summer time: 8:00 - 12:00 13:30 – 17:30 Winter time: 8:00 - 12:00 13:00 – 17:00

  • 4.Which Countries Do You Ship ?


  • 5.How Many Shift Does Factory Have

    One shift only, but there will be two shifts when factory is busier.

  • 6.How Many Days A Week

    5 days a week, Saturday day and Sunday are overtime.

  • 7.Do You Have A Minimum Order?

    We do not have a minimum order requirement to purchase our merchandise. We will ship any order any size.

  • 8.If I Place An Order With Your Company, When Should I Expect To Receive It?

    For new items: Our regular production lead time is 3-5 weeks because we need to open tooling. For re-order items: Our regular production lead time is 2-4 weeks depends on what type of products. We are always flexible on lead time.Please feel free to let us know your requirement,we are willing to strive to meet your date.

  • 9.What Shipping Method Do You Use For Shipping Out Your Merchandise?

    For Economic :We suggest to ship in 20' /40'/40HC/45' container or LCL shipment. For Urgent: Please consider EXPRESS/AIR/SEA AIR.

  • 10.What Should I Do If My Order Has Quality Issue Or Missing Merchandise?

    Please let us know immediately if any quality issues about the merchandise(Normally this is not happen yet) . Email us(Grace Fan-sales manager) at info@xm-hanlong.com or grace@xm-sintop.com Or contact us direct line 0086-592-383-2652 MOBILE:0086-134-592-77642 . We are responsible to replace after understand the quality issues. We are 24hours ,7 days works for you.

  • 11.Can You Do OEM ?

    Yes,we are good at OEM/ODM.

  • 12.What Payment Term And Incoterm You Can Do ?

    Payment terms: T/T Incoterms: EXW, FOB, CIF, DAP, DDU.

  • 13.Do You Handle Freight ?

    Normally we don't handle freight. But we know many forwarders,if needed,we will help to check shipping cost for our cleints.

  • 14.Have Your Production Lead Time Been Affected By Covid-19 ?

    No, our production capacity has been fully restored and the production time of our products is back to normal. We open to do any orders.

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